Parking Chester Privacy Policy
At Parking Chester, we care about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or park at our car park in Chester, Cheshire, England.
You agree to the terms of this policy by using our website or parking services.
1. What Personal Information Do We Collect?
We may collect the following information when you use our website or car park:
- Your name
- Email address
- Phone number
- Vehicle registration number
- Payment details (handled securely by trusted payment providers)
- Your IP address when visiting our website
We also use CCTV surveillance in our car park for safety and security. Your vehicle and image may be recorded while you are in the parking area.
2. How Do We Use Your Information?
We use your personal information to:
- Process parking bookings made online
- Manage season tickets and long-stay parking accounts
- Contact you about your booking or parking queries
- Send payment receipts and booking confirmations
- Improve our customer service and parking services
- Ensure the security and safety of our car park
- Handle complaints or resolve issues
3. Do We Share Your Information?
We do not sell your personal information to third parties.
We may share your information with trusted service providers, but only when necessary:
- Payment providers – to process payments securely.
- Parking enforcement agencies – if there are unpaid charges or parking violations.
- Law enforcement authorities – if required by law or for security investigations.
4. How Is Your Information Stored and Protected?
We store your personal information securely.
We take steps to keep your data safe, including:
- Secure servers to protect online data.
- CCTV footage is stored securely and only accessed by authorized staff.
- Limited access to personal data within our team.
We keep personal information only as long as necessary for parking bookings, legal requirements, or security purposes.
5. Cookies and Website Tracking
Our website uses cookies to:
- Improve your experience on our site.
- Track website usage (e.g., pages visited).
- Remember your preferences for future visits.
Cookies are small files stored on your computer.
You can turn off cookies in your browser settings, but some parts of the website may not work properly without them.
6. Your Rights
You have the right to:
- Ask for a copy of the personal data we hold about you.
- Correct any information that is wrong or outdated.
- Ask us to delete your information (where legally possible).
- Withdraw consent if you no longer want us to use your data.
To exercise your rights, don’t hesitate to contact us using the details below.
7. Contact Us
If you have questions about this Privacy Policy or want to update your information, contact Parking Chester:
- Email: [email protected]
- Address: Parking Chester Car Park, City Centre, Chester, Cheshire, England
8. Updates to This Policy
Parking Chester may update this Privacy Policy at any time.
The latest version will always be on our website.
Using our website or car park, you agree to the most recent version of this policy.